What is the primary purpose of the Patient Advocate program at FBCH?

The primary purpose of the Patient Advocate program at FBCH is to provide a channel for patients to voice concerns. This program is essential in ensuring that service members and their families have a dedicated mechanism to share feedback, express grievances, or report issues related to their healthcare experiences. By facilitating communication between patients and healthcare providers, the program aims to enhance patient satisfaction and ensure that concerns are addressed promptly and effectively.

This focus on patient advocacy helps to improve the overall quality of care and fosters an environment in which patients feel heard and valued. It also plays a critical role in identifying systemic issues within the healthcare delivery system that may need to be addressed to improve patient outcomes.